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BluINFO

Understanding the Connection

SystemHealthGraphicColor.jpg

User
Hardware
User
Internet
Azure and
BluSKY
BluCHIP
Internet
Customer
Network
BluCHIP
Hardware
  • Computer issues
  • Network issues
  • Router issue
  • No Internet
  • Slow internet
  • Spotty Internet
  • Azure Cloud issues
  • BluSKY issues
  • BluSKY Messaging service issues
  • BluSKY Notification service issues
  • BluSKY Health service issues
  • BluSKY Mercury service issues
  • BluSKY Reporting service issues
  • BluSKY Analytics service issues
  • No Internet
  • Slow internet
  • Spotty Internet
  • Computer issues
  • Network issues
  • Router issue
  • Primary Device issues
  • Sensor issues

Problem   Symptom/Issue Monitored Action
User hardware No connection to the Internet at all No N/A
User network (wired/wireless/cellular) No connection to the Internet at all No N/A
User router No connection to the Internet at all No N/A
User Internet connection Spotty, slow or no connection to the Internet No N/A
Microsoft Azure Cloud services Spotty, slow or no connection to BluSKY Yes Send notification to BB Support
BluSKY website Spotty, slow or no connection to BluSKY Yes Send notification to BB Support
BluSKY SignalR messaging service Spotty, slow or no events, status or video Yes Send notification to BB Support
BluSKY Connection monitor service No change in CM when conditions change Yes Send notification to BB Support
BluSKY Heartbeat service Spotty, slow or no heartbeat Yes Send notification to BB Support
BluSKY Mercury service Spotty, slow or no communication w BluCHIP Yes Send notification to BB Support
BluSKY Notification service Spotty, slow or no notifications being sent/rcv Yes Send notification to BB Support
BluCHIP Internet connection Spotty, slow or no events, status or video Yes Problem
BluCHIP router Spotty, slow or no events, status or video No N/A
BluCHIP network (wired/wireless/cellular) Spotty, slow or no events, status or video No N/A
BluCHIP hardware Spotty, slow or no events, status or video Yes Send notification to integrator

Notes

 

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