Understanding the Connection
User
Hardware
Hardware
User
Internet
Internet
Azure and
BluSKY
BluSKY
BluCHIP
Internet
Internet
Customer
Network
Network
BluCHIP
Hardware
Hardware
- Computer issues
- Network issues
- Router issue
- No Internet
- Slow internet
- Spotty Internet
- Azure Cloud issues
- BluSKY issues
- BluSKY Messaging service issues
- BluSKY Notification service issues
- BluSKY Health service issues
- BluSKY Mercury service issues
- BluSKY Reporting service issues
- BluSKY Analytics service issues
- No Internet
- Slow internet
- Spotty Internet
- Computer issues
- Network issues
- Router issue
- Primary Device issues
-
Sensor issues
| Problem | Symptom/Issue | Monitored | Action |
|---|---|---|---|
| User hardware | No connection to the Internet at all | No | N/A |
| User network (wired/wireless/cellular) | No connection to the Internet at all | No | N/A |
| User router | No connection to the Internet at all | No | N/A |
| User Internet connection | Spotty, slow or no connection to the Internet | No | N/A |
| Microsoft Azure Cloud services | Spotty, slow or no connection to BluSKY | Yes | Send notification to BB Support |
| BluSKY website | Spotty, slow or no connection to BluSKY | Yes | Send notification to BB Support |
| BluSKY SignalR messaging service | Spotty, slow or no events, status or video | Yes | Send notification to BB Support |
| BluSKY Connection monitor service | No change in CM when conditions change | Yes | Send notification to BB Support |
| BluSKY Heartbeat service | Spotty, slow or no heartbeat | Yes | Send notification to BB Support |
| BluSKY Mercury service | Spotty, slow or no communication w BluCHIP | Yes | Send notification to BB Support |
| BluSKY Notification service | Spotty, slow or no notifications being sent/rcv | Yes | Send notification to BB Support |
| BluCHIP Internet connection | Spotty, slow or no events, status or video | Yes | Problem |
| BluCHIP router | Spotty, slow or no events, status or video | No | N/A |
| BluCHIP network (wired/wireless/cellular) | Spotty, slow or no events, status or video | No | N/A |
| BluCHIP hardware | Spotty, slow or no events, status or video | Yes | Send notification to integrator |