BluSKY Subscription Licenses and System Support Options

BluSKY Subscription Licenses

• The BluSKY subscription license model is an on-demand, pay-as-you-go, pay-for-what-you-use model just like many “as-a-service” offerings.
• The license model is on a per facility basis. BluB0X also offers negotiated pricing for enterprise customers and multi-facility customers.
• The license model is usage based. License pricing is typically based upon the number of users in the database, the type and number of connected devices or the usage of those devices or services.
• Average Annual MSRP BluSKY License Pricing is shown here. Since BluSKY Licenses vary with usage please reach out to BluB0X or an authorized integrator for a quote based upon specific quantities and usage.
• BluSKY Licenses can be contracted directly with BluB0X or through a BluB0X Certified Reseller.
• BluSKY licenses are invoiced at the beginning of the month for the previous month’s usage.
• The larger the number of devices or users, the lower the per-unit cost. This allows pricing to scale appropriately from small to very large systems. It also provides automatic discounting built into the pricing model.
• Users can choose to add or remove functionality on demand as their needs change.
• Even though the license model is usage based it typically doesn’t fluctuate much month-to-month and across the year once a facility reaches steady state usage.
• BluSKY licenses automatically increase by 3%-5% on January 1^st of every year.
• BluBØX offers month-to-month usage billing, negotiated billing for a year commitment, and discounts for payment up front for a year, three years, and five years.
  • BluB0X offers a 10% discount for any tenant system in a base building for which we are providing BluSKY.

BluB0X System Support

• System Support is a requirement for all customers using BluSKY.
• System Support can be contracted directly with BluB0X or through a BluB0X Certified Reseller.
• System support is an annual cost that can be paid monthly.
• System Support is calculated based upon BluB0X’s published MSRP pricing, not discounted pricing.
• BluB0X System Support automatically increase by 3%-5% on January 1^st of every year.
• BluB0X offers month-to-month billing, negotiated billing for a year commitment, and discounts for payment up front for a year, three years, and five years.
• BluB0X offers five different support programs to meet the varying needs and budgets of customers using BluB0X hardware and software.

At a minimum, a customer must have Software Support if they are using BluSKY.

1. Software Support

a. Cost is 25% of annual BluSKY Licenses, one time software license and integration software.

b. Services include

i. System Support – Responding to support requests.

ii. BluSKY One Time Software and Firmware Upgrades – occurs as new version are available – automatically pulled down and installed locally.

iii. Ongoing Training.

iv. BluSKY Infrastructure Upgrades – occurs continuously as required and as technology evolves.

v. BluSKY Health Monitoring and Mitigation – proactive monitoring and fixing of issues raised by Azure and other tools such as Raygun.

2. Business Hours Support

a. Cost is 13% of annual BluSKY Licenses, one time software license, integration software and BluB0X installed hardware

b. Services are delivered during normal business hours

c. Excludes non BluB0X hardware

d. Services include

i. Service priority

ii. System Support – Responding to support requests

iii. BluSKY One Time Software and Firmware Upgrades – occurs when new versions are available

iv. Replacement of failed equipment including onsite labor

v. Ongoing Training

vi. BluSKY Infrastructure Upgrades – occurs continuously as required and as technology evolves

vii. BluSKY Health Monitoring and Mitigation – proactive monitoring and fixing of issues raised by Azure and other tools such Raygun

viii. Penetration Testing and Mitigation

3. 24 Hour Support

a. Cost is 19% of annual BluSKY Licenses, one time software license, integration software and BluB0X installed hardware

b. Services are delivered 24 hours a day, 7 days a week

c. Excludes non BluB0X hardware

d. Services include

i. Service priority

ii. System Support – Responding to support requests

iii. BluSKY One Time Software and Firmware Upgrades – occurs when new versions are available

iv. Replacement of failed equipment including onsite labor

v. Ongoing Training

vi. BluSKY Infrastructure Upgrades – occurs continuously as required and as technology evolves

vii. BluSKY Health Monitoring and Mitigation – proactive monitoring and fixing of issues raised by Azure and other tools such Raygun

viii. Penetration Testing and Mitigation

4. Equipment Replacement Support

a. Cost is 28% of annual BluSKY Licenses, one time software license, integration software and BluB0X installed hardware

b. Services are delivered 24 hours a day, 7 days a week

c. Excludes non BluB0X hardware

d. Services include

i. Service priority

ii. System Support – Responding to support requests

iii. BluSKY One Time Software and Firmware Upgrades – occurs when new versions are available

iv. Replacement of failed equipment including onsite labor

v. Replacement of core system equipment with new equipment every six years – controllers, cameras, servers, printers, NVRs

vi. Ongoing Training

vii. BluSKY Infrastructure Upgrades – occurs continuously as required and as technology evolves

viii. BluSKY Health Monitoring and Mitigation – proactive monitoring and fixing of issues raised by Azure and other tools such Raygun

ix. Penetration Testing and Mitigation

5. Time and Material Support / Emergency Support

a. Cost is time and material

b. Minimum $500 cost per Support Request up to 2 hours

i. Per hour rates apply after 2 hours

c. Can be used in conjunction with Software Support on an as needed basis

d. Can be used to receive Emergency Support outside of normal business hours

i. Incurred costs are in addition to contracted service plan

e. BluB0X Professional Services rates are shown here.

Equipment Replacement Program (ERP)

A supplementary feature to the BluBØX System Support agreement, ERP guarantees the timely replacement of essential system components including PCs, servers, network video recorders, monitors, printers, access control electronics, and cameras. While some components are replaced under the standard BluBØX System Support Agreement as necessary, ERP ensures proactive, scheduled replacement. Open to all BluBØX customers, the ERP initiation date dictates the replacement timeline.

Key Benefits of ERP

1. Combat Product Obsolescence: ERP automatically refreshes crucial system components, ensuring they remain current. Sidestep the pitfalls of a system rendered obsolete due to aging hardware. With ERP, systems not only maintain but enhance in performance and functionality over time.

2. Minimize Equipment Failures: ERP preemptively replaces essential components before they malfunction. Essentially, it's "Preventive Maintenance through Replacement." Circumvent the hassles of increased failure rates and lengthy repair times that come with older systems.

3. Stay Ahead with Advanced Technology: By integrating the latest technological advancements, ERP ensures your system operates at peak performance. Don't settle for subpar components when superior alternatives are available.

4. Evolving System Capabilities: ERP ensures you always have the hardware capacity to leverage the latest software upgrades, enabling you to capitalize on new releases seamlessly.

5. Maximize ROI: With ERP, every payment promises a tangible future benefit in the form of upgraded equipment. It's financially astute: on average, ERP-upgraded systems are 63% more cost-effective than systems replaced every seven years.

6. Predictable Budgeting: ERP simplifies budgeting. Incorporate system replacement costs into the system support contract as an operating expense, liberating your capital budget from unpredictable system replacement expenditures.

7. Comprehensive Coverage: While standard support offers replacement with similar equipment, ERP promises scheduled upgrades with state-of-the-art equipment. Your system benefits from holistic protection and modernization.

Discounts

BluB0X provides the following discounts for payment of BluSKY Subscription Licenses and BluBØX System Support.

1 Year Payment Up Front	5%
3 Year Payment Up Front	10%
5 Year Payment Up Front	15%