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BluINFO

Using the Knowledge Base

Welcome to the BluBØX Knowledge Base where you will find intuitive articles to learn and utilize our products. The best way for us to constantly improve is to engage our community of users. We appreciate your input, your ideas, and your suggestions.  Please mention all issues or ideas that will help you and our other customers. This will help to keep our knowledge base the best and quickest resource for our customers...and your end-users.

Knowledge Base Structure 

 
Kb Heirarchy

The knowledge base breaks down into a few parts. Understanding this hierarchy can help you navigate to the answers quickly. At the top of the hierarchy, we have categories. At the category level, you will find a collection of different guides all loosely related to one another. Those guides will then contain different articles that all relate to one another. For example, the Administration category contains the People, Access Levels and Holiday guides. In each guide, you will find a collection of related articles, from how-to to best-practices, pertaining to that one idea. 

Knowledge Base Features


Search

Our team spends a great deal of time reviewing common searches people are performing and we do our best to optimize those results. By using search, you are helping us improve as well as using the quickest method for getting to the content you are looking for. 

 


Feedback

One of the other ways we look to improve our knowledge base is using the community feedback we receive from our users. Sometimes what is second-nature to us, can be hard to understand and feedback helps us make corrections. The feedback feature can be found near the bottom of most articles (Guides and Categories excluded)

Feedback

Dictionary

One of the hardest parts of using a new product can be understanding the language being used. To help get started and for reference we have provides a dictionary of terms, available in the footer section or by pressing F2 on any page. 

Dictionary

Request an Article

There are a lot of articles and there are many more to come. If you have an idea for an article, please let us know. The Request an Article link can be found in the footer section. Fill out the required information and let us know what you have in mind.

Request an Article

Report an Issue

We are committed to doing the best job we can but we can on occasion make a mistake. If an image isn't showing up, you find a typo or anything else that disrupts your experience don't hesitate to send us a message. All of these issues are tracked in our support system and will lead to even better resources in the future.

Report an Issue
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