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BluINFO

BluSKY and BluCHIP Health Statuses

BluSKY Status BluCHIP Status Description Action(s)
ONLINE (ON) ONLINE (ON) Web connection to BluSKY is good Onsite hardware connection to BluSKY is good none
ONLINE (ON) ERROR(ERR) Web connection to BluSKY is good Errors between onsite hardware and BluSKY
  1. Pulse BluCHIP Error
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator

ONLINE (ON)

OFFLINE (OFF) Web connection to BluSKY is good No connection between onsite hardware and BluSKY
  1. Pulse BluCHIP Offline
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator & BluBØX Support
ONLINE (ON) UNKNOWN (UNK) I don’t think this is a scenario that we would encounter  
ERROR (ERR) ONLINE (ON) Web connection to BluSKY has errors Onsite hardware connection to BluSKY is good
  1. Pulse BluSKY Error
  2. Onscreen notification w/ acknowledgement
ERROR (ERR) ERROR (ERR) Web connection to BluSKY has errors Errors between onsite hardware and BluSKY
  1. Pulse BluSKY Error, BluCHIP Error
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator
ERROR (ERR) OFFLINE (OFF) Web connection to BluSKY has errors No connection between onsite hardware and BluSKY
  1. Pulse BluSKY Error, BluCHIP Offline
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator & BluBØX Support
ERROR (ERR) UNKNOWN (UNK) I don’t think this is a scenario that we would encounter  
OFFLINE (OFF) ONLINE (ON) No connection to BluSKY Last known state of onsite hardware connection to BluSKY is good
  1. Pulse BluSKY Offline
  2. Onscreen notification w/ acknowledgement
OFFLINE (OFF) ERROR (ERR) No connection to BluSKY Last known state of onsite hardware connection to BluSKY had errors
  1. Pulse BluSKY Offline, BluCHIP Error
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator
OFFLINE (OFF) OFFLINE (OFF) No connection to BluSKY Last known state had no connection between onsite hardware and BluSKY
  1. Pulse BluSKY Offline, BluCHIP Offline
  2. Onscreen notification w/ acknowledgement
  3. Send email to integrator & BluBØX Support
OFFLINE (OFF) UNKNOWN (UNK) I don’t think this is a scenario that we would encounter  

Notes

 

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