Training and User Guides Index

This index focuses on Training & User Guides content in BluINFO—especially Quick Starts, tutorials, and “Using BluINFO” resources—organized to mirror how BluSKY teams actually learn: start with the KB orientation → quick starts for core jobs → role‑based training → integrator curricula → supporting tutorials and slides. Where an item represents a category (e.g., “Quick Start” or “Technical Training”), the link lands on the hub that lists all underlying articles.

Start Here — Overview & How BluINFO Works

Using BluINFO. Walkthrough of the knowledge base itself—how it’s structured (Categories → Guides → Articles), how to use search and the dictionary (F2), and where to request new articles or report issues. Includes how to submit a BluCARE support ticket from within BluSKY.
BluINFO Link. (BluINFO)

Using the Knowledge Base (Support). The same core orientation presented from the Support area—structure, search, feedback, dictionary, request‑an‑article, and report‑an‑issue links. A good “how this site works” reference to share with new users.
BluINFO Link. (BluINFO)

Quick Start (All Topics Index). The global hub of quick‑start links for common BluSKY tasks (Control, Portals, Alarms/Intrusion, Elevators, Cameras, Events, People, Roles, Access Levels, Schedules, Vendors, Visitors, Notifications, and more).
BluINFO Link. (BluINFO)

Quick Starts — Core Workflows

Visitor Management – Quick Start. A guided start for invitation and lobby flows, with links to both the “quick” steps and deeper documentation for Visitor Requests and Visitor Processing. Great for reception and security teams.
BluINFO Link. (BluINFO)

Visitor Admission – Quick Start. Fast reference for admitting guests at the lobby—what the list view shows, how to check in/out, print badges, and handle ad hoc arrivals.
BluINFO Link. (BluINFO)

Requesting a Visitor – Quick Start. Why pre‑registering reduces lobby wait to ~20–30 seconds; step‑by‑step fields for invitations, repeat visits, and floor access.
BluINFO Link. (BluINFO)

Vendor Management – Quick Start. End‑to‑end vendor process: services, invitations, admission, COI status checks, and overrides—plus where each function lives in the UI.
BluINFO Link. (BluINFO)

Vendor Admission – Quick Start. The control‑desk perspective: filters, list view, admission form, and handling red/green status flags for vendor approval/COI currency.
BluINFO Link. (BluINFO)

Visitor Management for Events – Quick Start. How to handle bulk event flows—group invitations, repeating schedules, access and notifications at scale.
BluINFO Link. (BluINFO)

Occupancy Administrator – Quick Start. What tenant (occupancy) admins can do—manage people, access rights, schedules, and vendor relationships within their own organization.
BluINFO Link. (BluINFO)

Security Officer – Quick Start. Essential daily tasks for officers—admissions, real‑time control, basic troubleshooting, and where to find the right screens fast.
BluINFO Link. (BluINFO)

User – Quick Start. One‑page orientation link for end users to get their bearings and find the next step.
BluINFO Link. (BluINFO)

BluSKY Tenant Administrator Quick Guide. Mobile‑first essentials for tenant admins and employees: install the app, enable permissions, pre‑authorize visitors, receive notifications, and use mobile credentials.
BluINFO Link. (BluINFO)

BluSKY Reporting & Analytics Guide for Tenants (PDF). How tenants access, run, and customize reports and analytics for visitors, security, elevators, and more.
BluINFO Link. (BluINFO)

How to change a floor Schedule for a DDE. A concise “how‑to” for creating a schedule and applying it to destination dispatch floor stops.
BluINFO Link. (BluINFO)

Training Modules — Individual (Role‑Based)

Administration Training. Hands‑on exercises for Occupancy, Schedules, Delegate Points, Access Levels, Roles, and People—complete with “how to create” and “what this does” guidance.
BluINFO Link. (BluINFO)

BluSKY Hierarchy. Explains BluSKY’s Azure cloud architecture and the unique database hierarchy that enables cross‑organization, cross‑facility workflows.
BluINFO Link. (BluINFO)

Visitor Request Training. From logging in to creating complete invitations; covers required/optional fields, time zones, access levels, floor assignments, and bulk actions.
BluINFO Link. (BluINFO)

Visitor Admission Training. Everything the lobby needs: filters, list view vs. edit view, check‑in/out, pre‑printing badges, “check in & badge,” reclaiming credentials, and arrival reporting.
BluINFO Link. (BluINFO)

Control Training. Real‑time control for Portals, Elevators, Alarms, and Events—including credential simulation and interpreting status icons for fast diagnosis.
BluINFO Link. (BluINFO)

Report Training. What each report does (Access Denied, Access Level, Alarm, Audit, Visitor Arrival, Who’s In, etc.), who can see it (permissions), and how to run/export.
BluINFO Link. (BluINFO)

Person Reader Training Video. Short video overview of the BluB0X Person Reader and the device’s LED status behaviors.
BluINFO Link. (BluINFO)

Training Modules — Integrator (Sales & Technical)

Integrator Training (Overview). Portal to Sales and Technical training, plus example modules and processes for testing/certification.
BluINFO Link. (BluINFO)

Sales Training. Orientation for sales teams—how to demo BluSKY/BluINFO, build quotes, navigate data sheets, pricing/licensing, references, and positioning.
BluINFO Link. (BluINFO)

Technical Training. Structured curriculum for installers: Hardware (Module 101), BluSKY Configuration (Module 102), Triggers (Module 103), IPS (Module 104), and Real‑Time Control/Diagnostics (Module 105).
BluINFO Link. (BluINFO)

Module 101 — Hardware. Mercury EP/LP controllers, SIO boards, LifeSafety Power, enclosures, and BluB0X edge kits—including kit capacity notes.
BluINFO Link. (BluINFO)

Module 102 — BluSKY Configuration. Connecting controllers, creating customers/systems/facilities/boards/portals, schedules, roles/permissions, and people.
BluINFO Link. (BluINFO)

Module 103 — Triggers. How to create monitoring/control points, triggers, commands, and combine them into procedures (IF‑THIS‑THEN‑THAT).
BluINFO Link. (BluINFO)

Module 104 — IPS. Using BluSKY as an intrusion prevention system; setting up IPS points/groups and monitoring workflows.
BluINFO Link. (BluINFO)

Module 105 — Real‑Time Control & Diagnostics. Alarm control, portal control, and the events console for monitoring and troubleshooting.
BluINFO Link. (BluINFO)

Elevator Configurations (Technical). End‑to‑end setup: facility floors/banks, database mapping to elevator hardware, SIO boards/readers, and floor‑stop sequencing.
BluINFO Link. (BluINFO)

Tutorials & How‑Tos

BluID Tutorials. A growing collection of bite‑size tutorials for BluID (mobile credentials) features and common tasks.
BluINFO Link.

Visitor Group Import. Quickly import large, event‑based visitor lists that share dates, access, host, visitor type, and notifications—ideal for conferences and high‑volume lobbies.
BluINFO Link. (BluINFO)

BluB0X API Guidance (for integrations). How to populate BluSKY from external sources (e.g., Active Directory/HR systems) using the BluSKY API—covers intent, data flow, and implementation tips.
BluINFO Link. (BluINFO)

Slide Decks & Presentations (Training Aids)

Enterprise Visitor & Vendor Features (Slides). High‑level overview of enterprise‑grade V&V functions for stakeholder training and briefings.
BluINFO Link. (BluINFO)

Visitor Management (Slides). Product slides for end‑user onboarding and internal training.
BluINFO Link. (BluINFO)

Visitor Processing (Slides). Process‑focused slide deck for admissions staff.
BluINFO Link. (BluINFO)

Vendor Processing (Slides). Best practices for dock/freight flows and vendor service handling.
BluINFO Link. (BluINFO)

Vendor Management — Don’t Leave the Back Door Open (Slides). Awareness deck for property and tenant managers on COI enforcement and vendor risk.
BluINFO Link. (BluINFO)

Support & BluCARE Tips

Facility Size, People, Visitors, Vendors, BluPASS Credentials (Support). Sizing and planning notes that impact performance, user volumes, and visitor/vendor throughput.
BluINFO Link. (BluINFO)

How to Create a Customized Email for Visiting Guests. Create branded, informative visitor emails that reduce lobby friction and increase preparedness.
BluINFO Link. (BluINFO)

How‑To: Email Multiple People on Visitor Check‑In. Notify multiple recipients automatically when a visitor arrives—great for shared hosts and service teams.
BluINFO Link. (BluINFO)

Notes on Scope & Structure