Services and Professional Offerings Index
A curated, publication‑ready index covering BluB0X Services, Professional Services, Training Packages, and Assessments across BluINFO. This index unifies every relevant BluINFO resource—slides, datasheets, training, support, blogs, case studies, and specs—so integrators, end users, and consultants can plan, deploy, train, assess, and support BluSKY with confidence.
Overview
Products and Services (Master Slides)
One‑page overview of BluB0X’s four pillars—BluSKY, BluCHIP, BluCARE, BluBUY—and how Services fit end‑to‑end (pre‑sales through post‑installation). Use this when you need the “what we offer” story in one place.
BluINFO Link. (BluINFO)
Services (Category Slide)
Snapshot of the service menu: multi‑channel support, knowledgebase, remote demos, Video & Instructor Training, software and equipment upgrades, Professional Services, and an online resource center. Great as a quick scoping checklist.
BluINFO Link. (BluINFO)
Product & Services Roadmap
Click‑through portal to 2023 and 2024 product/service updates. Useful for aligning deployment plans, training, and support with near‑term capabilities.
BluINFO Link. (BluINFO)
Differentiators (Service Highlights)
Emphasizes outcomes tied to services: automatic software upgrades, virtual remote commissioning & testing, remote support & diagnostics, and contracts included under PSaaS. Use to justify service value.
BluINFO Link. (BluINFO)
Professional Services (Pro Services / SOW Language)
Professional Services (Slide)
Core catalog of Pro Services: data entry, database conversion, data integration, system configuration, installation, commissioning support, technical training, and API development. Ideal for proposals and SOWs.
BluINFO Link. (BluINFO)
Typicals — Integrated Systems (Access, Alarms, Video, Visitor, Vendor, DDE)
Example bill‑of‑materials and service line items (e.g., project management, video‑conference training, BluSKY database construction). Use as a template when estimating labor/services.
BluINFO Link. (BluINFO)
DDE Typical — 8 Car PACS (Readers Connected to DDE)
Shows that installation & commissioning require Professional Services (ref. item #800‑5125) on larger DDE deployments. Helpful evidence when scoping elevator projects.
BluINFO Link. (BluINFO)
A&E Spec — Physical Access Control System (PACS)
Specification language requiring factory‑trained technicians for installation, programming, and service—handy to cite in proposals to set expectations around qualified labor.
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A&E Spec — VMS
Mirrors service quality requirements on the video side: factory‑trained, manufacturer certification, and local service facility expectations.
BluINFO Link. (BluINFO)
Training & Certification
Training (Index)
Top‑level hub for BluSKY training pathways and modules; a fast way to orient teams to the curriculum.
BluINFO Link. (BluINFO)
Technical Training (Integrator Training)
Curriculum for installers and integrators covering BluSKY fundamentals through configuration and diagnostics—open for anyone who wants to get deeper.
BluINFO Link. (BluINFO)
Training Modules (Individual Modules Index)
Modular, self‑paced lessons across BluSKY topics; use for onboarding or targeted refreshers.
BluINFO Link. (BluINFO)
Sales Training (Overview)
Structured tracks for sales teams (PSaaS, Architecture, pricing, Access, Alarms, Video, Visitor/Vendor) to position BluSKY and BluCARE effectively.
BluINFO Link. (BluINFO)
Integrator Sales Training Outline
Detailed, step‑by‑step outline that pairs hands‑on BluSKY exercises with diagnostics topics; useful to build internal enablement agendas.
BluINFO Link. (BluINFO)
Video & Instructor Training (Slide)
Summarizes formal offerings: video‑based training, online certification, onsite certification, and live webinars—select the modality that fits your team.
BluINFO Link. (BluINFO)
BluSKY Instructional Videos
Short, practical videos (navigation, roles‑based logins, portal control, etc.). Great complements to formal training and quick how‑tos.
BluINFO Link. (BluINFO)
API Integration Testing & Certification Process
Official process for testing and certifying integrations with the BluSKY REST API—covers scope, standards, security, and compatibility. Required reading for technology partners.
BluINFO Link. (BluINFO)
Become a BluB0X Reseller
Program overview with certification, training, and marketing benefits; describes tiers and what “BluB0X Certified” entails.
BluINFO Link. (BluINFO)
Reseller Agreement (Training Terms)
Defines requirements and delivery format for BluB0X’s training program (e.g., instructor‑led courses) within partner legal terms.
BluINFO Link. (BluINFO)
Assessments & Health Checks
Card Compatibility Service (Tenant Single‑Credential Guide)
Outlines a card compatibility assessment to unify tenant credentials (physical/mobile/biometric) with base‑building systems—includes plan, cost/timeline guidance, and integration strategy.
BluINFO Link. (BluINFO)
Risk Assessment — Budget Planning (Blog)
Frames why every budget should begin with a threat/risk assessment and how manufacturers/integrators often provide assessments to guide priorities.
BluINFO Link. (BluINFO)
Equipment Replacement Programs (White Paper)
Recommends an initial assessment of existing security infrastructure (age, condition, performance, compatibility) before instituting a planned ERP—helpful for modernization roadmaps.
BluINFO Link. (BluINFO)
IT Disaster Recovery & Business Continuity Plan
Establishes policies and process with a formal risk assessment requirement; includes ready‑to‑use assessment and incident forms.
BluINFO Link. (BluINFO)
SimEYES — Elevator Simulation & Analysis (Blog)
Positions SimEYES as an automated commissioning and health‑check tool by comparing live performance against a digital twin to flag deviations and tune systems proactively.
BluINFO Link. (BluINFO)
SNAP24 — Camera Health Check (Blog)
Shows how 24‑hour snapshots help validate camera functionality (malfunctions, obstructions, tampering), acting as a quick surveillance health check.
BluINFO Link. (BluINFO)
Release Notes — Stream Health Checks
Notes stream health checks and auto‑restart features that support proactive maintenance of video pipelines.
BluINFO Link. (BluINFO)
Support & BluCARE
Support (Category Hub)
Describes BluCARE’s customer‑first approach with self‑service and live support channels (phone, chat, video, 24×7 service requests) and links to support articles and setup guides.
BluINFO Link. (BluINFO)
Multi‑Channel Support (Slide)
Highlights DIY vs. assisted support, 24/7 service requests, phone, live chat, video/Skype, and remote system support options.
BluINFO Link. (BluINFO)
Online Knowledgebase (Slide)
Positions BluINFO as the always‑on documentation hub—FAQs, product docs, release notes, and third‑party documentation accessible from any device.
BluINFO Link. (BluINFO)
Online Resource Center (Slide)
Central entry to marketing materials, white papers, case studies, training videos, press releases—useful for customer enablement.
BluINFO Link. (BluINFO)
Server Diagnostics
Explains BluSKY Server Diagnostics for remote monitoring/management (OS/apps, versions, CPU/memory), plus remote actions (reboot, start/stop services, copy/delete files).
BluINFO Link. (BluINFO)
Power Diagnostics
Describes remote power visibility and control (system health, power outputs, battery checks), enabling off‑site troubleshooting and fewer truck rolls.
BluINFO Link. (BluINFO)
VPN & Network Monitoring (Datasheet)
Shows how the VPN/Remote Management Gateway enables secure remote access/monitoring of on‑site devices without opening firewalls—critical for BluCARE remote ops.
BluINFO Link. (BluINFO)
Remote Support & Health Monitoring (Value Prop)
Summarizes remote diagnostics from anywhere, 24/7 AI‑based system health monitoring, and dual‑layer support (Integrator + BluB0X).
BluINFO Link. (BluINFO)
“Power‑Up” Checklist (Support Article)
Practical steps for validating controllers/system health; references contacting BluCARE to obtain online/used controller lists for a full system check.
BluINFO Link. (BluINFO)
Card Format Help (Support Article)
Directs customers to BluCARE for new card format support and configuration assistance when observing card data in Event History.
BluINFO Link. (BluINFO)
Demos & Sales Enablement
Virtual‑Remote Demo (Slide)
Enables pre‑built, web‑based demos across verticals with access to remote demo hardware; supports “try before you buy” logins and custom demo creation.
BluINFO Link. (BluINFO)
Sales & Marketing (Slide)
Covers web‑based presentations, BluB0X‑supported demos, vertical campaigns, and lead generation—useful for integrator go‑to‑market.
BluINFO Link. (BluINFO)
Simple System Deployment (Slide)
Emphasizes no software installs, minimal configuration, easy user imports, and no end‑user training required—ideal for rapid pilots and early rollouts.
BluINFO Link. (BluINFO)
BluSKY Demo Access (BluB0X & BluSKY Page)
Provides demo environment access for resellers, end users, and consultants with “first‑things‑to‑try” guidance—perfect for pre‑sales exploration.
BluINFO Link. (BluINFO)
Licensing & System Support
BluSKY Subscription Licenses & System Support Options
Explains the subscription model and the BluB0X System Support options that complement licenses—useful for packaging services with software.
BluINFO Link. (BluINFO)
BluSKY Licenses (Service References)
License catalog with cross‑references to Database Integration and Database Integration Professional Services—helpful when bundling integration services.
BluINFO Link. (BluINFO)
Blogs & Case Studies (Service Context & Outcomes)
Case Study — BluB0X × Gunnebo × OTIS
Highlights elevator integrations and analytics, including in‑car people counting/load assessment to optimize flows—illustrates the value of commissioning and ongoing analytics.
BluINFO Link. (BluINFO)
Addressing Your Concerns About BluSKY (Blog)
Outlines personalized training, user guides, video tutorials, and webinars during onboarding and beyond—good for setting stakeholder expectations.
BluINFO Link. (BluINFO)
Secure Investment: Multifamily ROI (Blog)
Calls out a detailed ROI assessment, custom demos, and a migration roadmap—useful language for services‑led modernization proposals.
BluINFO Link. (BluINFO)
How BluB0X Destination Dispatch Works—And Why It Outperforms Middleware (White Paper)
Notes BluCARE DDE Support & Training requirements for commissioning/support and the need for VPN/Remote Management Gateway for remote health and service—sets expectations for elevator projects.
BluINFO Link. (BluINFO)
Quick Links — Training Deep‑Dives (Examples)
Configure a System in BluSKY (Module 102) — Guided configuration path for system setup.
BluINFO Link. (BluINFO)
Creating a Controller in BluSKY (Module 102) — Hands‑on walkthrough of adding controllers in BluSKY.
BluINFO Link. (BluINFO)
Integrated Wired & Wireless Lock Readers — Factory certification training pointers (ASSA ABLOY, Allegion, Salto) and prep checklists (site/Wi‑Fi/opening surveys).
BluINFO Link. (BluINFO)
Support Articles Directory (Examples)
Support Articles (Index) — “How‑to” answers compiled from real support cases; useful for day‑to‑day operations.
BluINFO Link. (BluINFO)
BluSKY Login Process — Features & Functions — Includes pointers to Help and Customer Support options.
BluINFO Link. (BluINFO)
Presentations & Slides (Service‑Centric)
Software Upgrades (Slide) — Automated upgrades for BluSKY software and firmware; no technician visits required.
BluINFO Link. (BluINFO)
Equipment Upgrades (Slide) — Planned hardware refresh that eliminates obsolescence, reduces service calls, and ensures HW–SW compatibility.
BluINFO Link. (BluINFO)