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Special Situation Commands

Setup Screen​

Screen Overview​

The Setup screen is the entry point for configuring BluSKY. From the global header, administrators can open Setup sub-pages (e.g., system configuration areas) and access common utilities such as language selection, help, and customer support. In this view, no content is shown until a specific Setup module is selected from the top navigation.

Field Definitions​

Field LabelDefinitionNotes
FavoritesDropdown to access pages saved as favorites.Visibility and items depend on user permissions and saved preferences.
RequestsDropdown for request-related pages (service or operational requests).May be hidden if the user has no related permissions.
AdministrationNavigation to administrative pages (people, roles, etc.).Not part of Setup but available from the same header for quick switching.
Setup (active)The configuration area selector; currently active.Click or hover to reveal Setup sub-pages; the main canvas remains empty until chosen.
ControlOpens real-time monitoring and control pages.Useful after configuration to validate device status.
IntelligenceOpens reporting and analytics.Often used to verify outcomes after Setup changes.
Choose Your LanguageOpens a language selector for the BluSKY UI.Changes apply to menus and labels after selection; may trigger a page refresh.
HelpOpens BluSKY help resources in a new tab or panel.Context may be generic when no specific page is open.
Customer SupportOpens customer support/contact options.Typically launches a ticket form or support portal in a new tab.
User Menu (username)Access to user profile, preferences, and sign-out.The displayed name reflects the logged-in account.
Main Work AreaCentral canvas where the selected Setup sub-page loads.Empty until a Setup module is selected; content varies by chosen page and permissions.

Screen Actions and Functions​

  • Open Setup sub-pages by clicking or hovering over Setup in the header and selecting a module.
  • Add a page to Favorites from within that page (when available) to access it quickly from the Favorites menu.
  • Switch UI language via Choose Your Language; confirm if prompted.
  • Open Help to view product documentation.
  • Contact Customer Support to create a support ticket or access assistance.
  • Use the User Menu to view profile settings or sign out.

Usage Instructions & Examples​

  1. Navigate to a Setup module

    1. Click Setup in the header.
    2. Select the desired module from the dropdown.
    3. The module loads in the Main Work Area.

  2. Pin a commonly used Setup page to Favorites

    1. Open the desired Setup page.
    2. Use the page’s Add to Favorites option (star/Save to Favorites).
    3. Access it later from the Favorites menu.

  3. Change the interface language

    1. Click Choose Your Language.
    2. Select the preferred language.
    3. If prompted, allow the page to refresh; verify menus display in the selected language.

  4. Get help or contact support

    1. Click Help to open documentation in a new tab.
    2. Click Customer Support to open the support portal and submit a ticket with relevant details.

System Behaviors and Edge Cases​

  • If no Setup module is selected, the Main Work Area remains blank.
  • Users without appropriate permissions will not see certain modules in the Setup dropdown or may see an empty canvas after selection.
  • Changing language may cause a brief refresh; unsaved work on an open page could be lost if you confirm a refresh.
  • Help and Customer Support typically open in a new browser tab/window.
  • Session timeouts can return the user to the login page; unsaved changes are lost.

Permissions​

  • Access to Setup modules generally requires roles such as Global Administrator, Tenant Administrator, or Installer (exact names vary by deployment).
  • Visibility of individual Setup modules is permission-scoped; users only see modules they are allowed to access.
  • Favorites are user-specific; adding a page to Favorites does not grant access if the user lacks permission.
  • Help and Customer Support links are available to authenticated users, but support portal capabilities can vary by account.

Linked Workflows​

  • Configure components in Setup, then:
    • Use Administration to manage people, roles, or assignments that depend on your configuration.
    • Use Control to monitor live status of configured devices or features.
    • Use Intelligence to report on results of configuration changes.
  • Language selection in the header influences labels across all workflows after refresh.

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