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Intercom

Intercom Screen​

Screen Overview​

The Intercom screen enables administrators to search, view, and create intercom records across systems and facilities. Use the filters to narrow results, then review the matching intercoms in the results grid. From this screen you can open an intercom to manage its configuration or create a new one.

Field Definitions​

Field LabelDefinitionNotes
System GroupDrop-down filter that limits results to a specific system group.Default = All. Use the refresh icon to reload available groups based on your permissions.
SystemDrop-down filter that limits results to a specific system.Dependent on System Group. Default = All. Refresh icon reloads the list.
FacilityDrop-down filter that limits results to a specific facility.Dependent on System and System Group. Default = All. Refresh icon reloads the list.
Search TextFree-text filter that matches Intercom Name or Intercom ID.Supports partial matches. “?” opens field help. “X” clears the entry.
Device NameFree-text filter to find intercoms associated with a particular device.Use partial or full device name. “X” clears the entry.
SearchStatus filter for the search (Active/Inactive/All).Default = Active. Refresh icon restores the default.
NameResults grid column showing the intercom name.Click a name to open the intercom record. Header shows count when available.
DescriptionResults grid column showing the intercom description.Read-only in the list. Visible after running a search.
FacilityResults grid column showing the facility of each intercom.Read-only in the list.
SystemResults grid column showing the parent system of each intercom.Read-only in the list.

Screen Actions and Functions​

  • Create – Opens the form to add a new intercom.
  • Submit – Executes the search using the current filters and displays the results grid.
  • Reset – Clears all filters to their defaults (All/All/All with Search = Active) and clears text fields.
  • Refresh Picklist – Circular-arrow icons next to drop-downs reload available values.
  • Field Help – “?” icon opens contextual help for the associated field.
  • Clear Text – “X” icon clears the adjacent text field.
  • Open Record – Click a Name in the results to view or edit that intercom.
  • Column Sort – Click a grid column header to sort ascending/descending.
  • Scroll Results – Use the scroll bar to navigate through long result sets.

Usage Instructions & Examples​

  1. Run a basic intercom search

    1. Leave System Group/System/Facility as All.
    2. Ensure Search = Active.
    3. Enter part of the name in Search Text (e.g., “Master”).
    4. Click Submit to view matches.

  2. Find intercoms for a specific facility

    1. Select the desired System Group and System.
    2. Choose the Facility from the drop-down.
    3. Click Submit. Review Name/Description in the grid.

  3. Locate by device association

    1. In Device Name, type the partial device name.
    2. Optionally set Search = All to include inactive items.
    3. Click Submit to see all intercoms linked to that device.

  4. Create a new intercom

    1. Click Create.
    2. Complete required fields on the creation form (not shown here).
    3. Save. You are returned to the list where the new intercom appears upon search.

  5. Reset the screen to start over

    1. Click Reset.
    2. Verify filters returned to defaults.
    3. Enter new criteria and click Submit.

System Behaviors and Edge Cases​

  • Filter hierarchy: Selecting a System Group limits available Systems and Facilities. Use the refresh icon if newly granted access or recent changes are not visible.
  • Default scope: On initial load, Search = Active. Inactive intercoms will not appear unless Search is set to Inactive or All.
  • Text matching: Search Text and Device Name accept partial matches and are not case-sensitive.
  • No results: If no records match, the grid is empty; Create remains available.
  • Large result sets: Searches without filters can return many rows; use additional filters for faster results.
  • Permissions-based lists: Users only see System Groups/Systems/Facilities they are authorized to access.
  • Session behavior: Reset restores default filters; Submit runs the query based on the current on-screen values only.

Permissions​

  • View access to this page requires an intercom viewing permission (e.g., View Intercoms) within the user’s assigned role.
  • Creating or modifying intercoms requires elevated permissions (e.g., Manage Intercoms).
  • Availability of System Group/System/Facility options is restricted by the user’s assigned scope.

Linked Workflows​

  • After creating an intercom, configure device associations and routing on the intercom’s detail page.
  • Associate the intercom with the appropriate facility entry points/doors to enable call handling.
  • Use Administration or Control modules to manage related devices and operational settings referenced by Device Name.

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