Skip to main content

Photo Id

Reader Control Screen​

Screen Overview​

The Reader Control screen allows operators to monitor a selected reader/door and act on it in real time. The page displays the associated person/event details (e.g., Name, Company, Status, Date/Time, Event, Authorizing Person) and a Meta View area for visual context. Operators can issue momentary releases, force lock/unlock states, adjust modes and schedules, and switch between detailed and grid views of readers.

Field Definitions​

Field LabelDefinitionNotes
NameThe name of the person associated with the current event.May be blank if the event is not tied to a person.
CompanyThe organization of the associated person.Populated when the person record includes a company.
StatusCurrent status of the person or event (e.g., Active/Inactive, Granted/Denied).Read-only summary of the latest event context.
PhonePhone number of the associated person.Shown when available in the person record.
DateTimeTimestamp of the displayed event.Read-only, system-generated.
EventShort description of the most recent reader activity (e.g., Access Granted).Content depends on the event type received.
Authorizing PersonThe operator or workflow entity that authorized or acted on the event.Used for audit trail and compliance.
Meta ViewVisual context area (e.g., camera/thumbnail) linked to the event.May show live or recorded imagery if configured.

Screen Actions and Functions​

  • Previous/Pause/Play (Meta View controls) – Navigate or control playback/refresh of the Meta View panel.
  • Release – Momentarily unlocks the door/reader for a single cycle.
  • Unlock – Forces the reader/door to remain unlocked until changed.
  • Lock – Forces the reader/door to remain locked (no access) until changed.
  • Credential – Opens credential information related to the person/event (view or manage, as permitted).
  • Timer – Applies a temporary state (e.g., unlock/lock) for a defined duration.
  • Mode – Changes the reader’s access mode (e.g., Card Only, Card + PIN), as configured by the site.
  • Schedule – Views or assigns the reader’s operating schedule.
  • Reader – Opens the detailed reader record for configuration/diagnostics.
  • Grid – Returns to the multi-reader grid view.

Usage Instructions & Examples​

  1. Momentarily release a door

    1. Verify the reader/event details in the left panel.
    2. Click Release.
    3. Confirm if prompted. The door will momentarily unlock and then relock.

  2. Place a door in a forced unlocked state

    1. Click Unlock.
    2. Confirm the action. The reader remains unlocked until Lock or normal schedule restores it.

  3. Lock down a door temporarily using a timer

    1. Click Timer.
    2. Choose Lock and set the duration.
    3. Apply. The reader returns to its prior state when the timer expires.

  4. Change the reader access mode

    1. Click Mode.
    2. Select the desired mode (e.g., Card + PIN).
    3. Save/apply. New mode takes effect immediately.

  5. Review visual context for an event

    1. Check the Meta View panel.
    2. Use Previous/Pause/Play to navigate or pause the feed.
    3. Correlate imagery with the DateTime and Event fields.

  6. Switch to the grid of readers

    1. Click Grid to return to the multi-reader overview.
    2. Select another reader to control if needed.

System Behaviors and Edge Cases​

  • Release issues a single momentary unlock pulse; hardware relocks automatically per device settings.
  • Unlock and Lock states persist until changed by an operator, a timer expires, or a schedule transition overrides them.
  • Timer-based states supersede the current state for the selected duration and then revert.
  • If the controller/reader is offline, action buttons may be disabled or return an error; commands are queued only if supported by the site configuration.
  • Meta View displays imagery only when a camera or visual source is configured; otherwise it remains blank.
  • All commands are audit-logged with DateTime and the Authorizing Person.
  • Mode options displayed depend on the hardware and site configuration; unsupported modes are not shown.
  • Schedules applied via Schedule will take effect at the next schedule boundary and may override manual states.

Permissions​

  • Accessible to Control Operators, Tenant Administrators, and Global Administrators.
  • Lock/Unlock/Timer/Mode changes require elevated control permissions for the target reader/door.
  • Users without modify permissions can view event/person details and Meta View but cannot execute control actions.
  • Access is scope-limited to sites/portfolios assigned to the user.

Linked Workflows​

  • Event Grid: Review and investigate related access events across readers.
  • Reader Configuration: Adjust hardware settings, inputs/outputs, and diagnostics.
  • Schedules: Create or modify time schedules that govern reader behavior.
  • Credentials/People: View or manage the person and credential tied to the displayed event.
  • Cameras/Meta View Setup: Link cameras to readers for visual verification.

Reference image 1