BluBØX Support, Uptime, SLA and Site Maintenance
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Software support included in P/SaaS
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Hardware and software support included in P/S/HaaS
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Automatic software upgrades globally
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Access to the Knowledgebase and Support Center from any device, anywhere, anytime
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Business hours support – telephone and remote diagnostics
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24/7 BluSKY service support
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99.95% BluSKY service availability
BluSKY, partnered with Microsoft Cloud Services, guarantees 99.95% uptime with a service level agreement that provides return to service within 2 hrs. BluSKY site maintenance is performed outside of normal business hours. Routine maintenance normally occurs between 10 pm and 2 am EST. BluSKY often times doesn’t get interrupted during site maintenance and often it is only for a few minutes. Global deployments can also be broken up into multiple regional instances at additional cost.