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BluBØX Support, Uptime, SLA and Site Maintenance

BluBØX Support, Uptime, SLA and Site Maintenance
  • Software support included in P/SaaS

  • Hardware and software support included in P/S/HaaS

  • Automatic software upgrades globally

  • Access to the Knowledgebase and Support Center from any device, anywhere, anytime

  • Business hours support – telephone and remote diagnostics

  • 24/7 BluSKY service support

  • 99.95% BluSKY service availability



BluSKY, partnered with Microsoft Cloud Services, guarantees 99.95% uptime with a service level agreement that provides return to service within 2 hrs.  BluSKY site maintenance is performed outside of normal business hours. Routine maintenance normally occurs between 10 pm and 2 am EST.  BluSKY often times doesn’t get interrupted during site maintenance and often it is only for a few minutes.  Global deployments can also be broken up into multiple regional instances at additional cost.

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