How to trouble shoot a license plate reader

1. License Plate Verification:

   • Confirm the accuracy of the license plate information in BluSKY's vehicle tab under the associated person's record.

2. Access Level Confirmation:

   • Verify the individual's access levels for the specific portal and time.

3. Activation Status Review:

   • Check if the person's record is active and not suspended.

4. Event History Analysis:

   • Review the event history or reports for the portal to understand the nature of any issues.

5. Video Analysis:

   • Examine the video from the camera linked to the LPR system to identify any visual impediments.

6. Mechanical and Electronic Limitations:

   • Investigate any installation-specific mechanical or electronic limitations.

7. Training and System Understanding:

   • Determine if there's a lack of understanding or training on how the system operates.

8. Check Access Level Status:

   • Ensure the access level isn’t suspended or inactive.

9. Device Association Setup:

   • Confirm the correct association between the LPR camera and the portal reader.

10. Cloud Integration for Event Reconciliation:

• Verify that video footage of events is uploaded to the BluSKY Cloud for review.

This prioritized strategy is effective in identifying and resolving issues in a structured way. It’s important to maintain detailed records of each step taken during troubleshooting to help identify patterns or recurring issues over time. Additionally, regular system audits and updates can help prevent many of these issues from occurring.