A Consultant’s Guide to Hybrid Destination Dispatch

Introduction: Consultants at the Crossroads

As an elevator or security consultant, you face a constant balancing act:

• Recommend the latest technology to keep your clients competitive.
• Protect them from excessive capital costs and tenant disruption.
• Specify solutions that are practical, reliable, and future-proof.
• Elevator modernization, particularly when it involves full Destination Dispatch (DDE), has always been one of the hardest calls. Clients want the efficiency and prestige of destination dispatch but balk at the expense and downtime.
• Now, a new alternative has emerged: Hybrid Destination Dispatch (HDDS). It gives consultants a way to specify a smarter, more secure elevator system that delivers nearly all the benefits of full DD at a fraction of the cost — with no modernization downtime.

Why Traditional Two-Button Systems Fall Short

• Most existing commercial buildings use legacy two-button relay systems:
• Passengers press up or down in the hall.
• They enter the cab and press their floor.
• The dispatcher only knows the direction — not the destination.

The results:

• Inefficient traffic flow: Elevators make many unnecessary stops.
• Lobby congestion: Long wait times during peak periods.
• No access control: Anyone can ride to any floor once inside.
• Consultants know these shortcomings — and so do tenants. For modern Class A buildings, this level of service no longer meets expectations.

Full Destination Dispatch: Benefits vs. Drawbacks

Destination Dispatch Elevators (DDE) fix these inefficiencies by having riders enter their destination before boarding. This allows the system to:

• Group riders going to similar floors.
• Assign elevators intelligently.
• Deliver shorter rides, fewer stops, less congestion.

But as a consultant, you also know the drawbacks:

• Cost: Millions in capex to replace functional systems.
• Downtime: 8+ weeks per cab out of service.
• Tenant disruption: Reduced elevator service during modernization.
• Timeline: Multi-year projects for large buildings.

Specifying full DD is often politically difficult — clients see it as too disruptive, even if they acknowledge the benefits.

The Consultant’s Dilemma

You want to recommend cutting-edge solutions, but you also need to:

• Protect client budgets.
• Minimize tenant pain.
• Maintain building operations.
• Deliver ROI.

This dilemma leaves many consultants recommending incremental upgrades instead of bold moves — not because they don’t see the value of DD, but because the practical hurdles are too high.

That’s where Hybrid Destination Dispatch changes the equation.

Hybrid Destination Dispatch Explained

Hybrid DD is an overlay solution that brings DD benefits to existing elevators without replacing them.

Components

Hybrid DDE Controller (BluB0X)

• Installed in machine rooms.
• Connects to the building’s elevator microprocessor.
• Reads status: elevator direction, hall calls, car calls.
• Interfaces with BluSKY Cloud for intelligent dispatch.

User Input Options

BluREMOTE App: Tenants use their phones to request floors. Their identity and access rights are validated in real time. Elevator assignment is displayed on the phone.

• Person Readers: Biometric kiosks in lobbies/floors. Users are identified by face/voice/name, select destinations, and receive their assignment.
• Traditional Buttons: Remain fully functional for visitors or non-adopters.

BluSKY Cloud + AI Logic

• Validates security/access control.
• Groups passengers by floor.
• Assigns elevators dynamically.

How It Works in Practice

• A rider uses their phone or Person Reader to request a floor.
• The system validates who they are and what floors they can access.
• The Hybrid DDE Controller interfaces with the legacy system and optimizes dispatch.
• As adoption increases, more and more trips are optimized, until the building achieves near full DD efficiency.

Benefits for Consultants

1. Differentiation

• Most consultants still treat elevator modernization as a binary: do nothing or full DD. Hybrid DD lets you offer a third option — one that most competitors aren’t yet specifying.

2. Client-Friendly Specs

Hybrid DD addresses client pain points head-on:

• Low cost (10% of full DD).
• No downtime.
• Quick deployment.
• Scales with adoption.
• That makes it easier for you to get buy-in from clients who might otherwise reject modernization proposals.

3. Integration of Security + Elevators

• Hybrid DD isn’t just about efficiency — it’s about security. By tying elevator access to tenant identity (phone, face, voice), you can:
• Restrict unauthorized floor access.
• Integrate with building-wide access control.
• Improve life safety and emergency response planning.
• This dual value proposition (efficiency + security) makes your specification even stronger.

4. Future-Proofing

• Hybrid DD allows consultants to give clients a solution that:
• Works immediately.
• Improves automatically as tenants adopt mobile/biometric inputs.
• Approaches full DD efficiency over time.

This means your clients don’t have to “rip and replace” again in five years — you’re protecting them from obsolescence.

Addressing Common Client Questions

As a consultant, you’ll face predictable pushback. Here’s how Hybrid DD answers:

• “Isn’t this just a band-aid solution?”
• No — Hybrid DD scales to full DD performance as adoption increases. It’s an evolution, not a band-aid.
• “What about visitors?”
• The legacy two-button system remains in place. Visitors press up/down, while tenants use phones or Person Readers.
• “Will it really improve efficiency if only some people use it?”
• Yes. Even partial adoption improves traffic flow. The more tenants adopt, the closer the system gets to full DD efficiency.
• “Does it integrate with my existing access control?”
• Absolutely. BluSKY integrates elevator travel with access rights, unifying building security.

The Consultant’s Opportunity

• By specifying Hybrid DD, consultants can:
• Position themselves as innovators.
• Win more client trust by balancing cutting-edge tech with financial prudence.
• Add value by integrating security + vertical transportation.
• Help clients differentiate their buildings in competitive markets.
• Hybrid DD isn’t just an elevator solution — it’s a building solution.

Conclusion: A New Arrow in the Consultant’s Quiver

• Consultants are trusted advisors. Your clients rely on you not just for technical expertise, but for guidance on what’s practical, cost-effective, and future-ready.
• Hybrid Destination Dispatch gives you a new arrow in your quiver:
• A disruptive alternative to expensive modernization.
• A way to deliver elevator efficiency + access control in one spec.
• A path that balances tenant satisfaction, cost, and innovation.
• In an industry where consultants are often caught between client budget fears and tenant performance demands, Hybrid DD represents the perfect middle ground.
• It’s time to start specifying the future of elevators — and with Hybrid DD, you can do it today.