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How often should my customer upgrade their software?

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Question 

How often should my customer upgrade their software?

Answer

This is a trick question, customers do not need to upgrade their software.  Part of moving to a hosted cloud solution is that when there are updates to the currently released software, BluB0X will upgrade our hosted site and all customers will get the improvement.  End-users might notice a slight slow down if they are running a large search at the time of the upgrade.  Access to the building will not be impacted by the update.

From time to time our hardware vendors will have firmware updates that BluB0X would recommend upgrading.  This is done remotely by an integrator as part of the services they provide.  End-users will be only aware of these changes when the integrator schedules the 5-10 minutes for the firmware update.