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How Do I Report an Issue?

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Question 

How Do I Report an Issue?

Answer

It is always best for end-users to report an issue to the building manager first, they will engage the Integrator for your building. If there is a need to engage directly with BluB0X on an issue there are two options depending on your needs and the urgency for a quick response.

  1. Send email to support@blub0x.com for general support issues. Professionalservices@BluB0X.com for Professional services.  Both will generate a support ticket with BluB0X and an automatic response with the tracking number will be sent back.
  2. Call BluB0X Support line (844) 425-8209 ext.2.  During normal business hours you will get a live response from BluB0X Support.  After hours please leave voice mail.
  3. If you want to let us know about a documentation issue please send email to documentation@blub0x.com