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BluINFO

BluINFO Introduction

  • Think of it as a hub for all things BluBØX

  • Online for Everyone / Designed for Everyone to Use - Integrators, Consultants, Customers, Technical Partners (and yes our Competitors too!)

  • Self Serve Your Help – A DIY Model

  • Can be used on Any Device, Anywhere, Any Time, Any Browser

  • Try it: Pull it up on all your devices and go to knowledge.blub0x.com

  • Very helpful for Sales, PM, AE, Technicians, and Support that need access to BluBØX information from anywhere

  • Works well on mobile devices for field technicians and people that need info on the go

  • Integrated BluSKY Page-Level Help

  • Try it: Navigate to a page and hit the “HELP” button above the menu bar

  • Search

  • Try it: Type in “Visitor Processing”  

  • Link BluINFO articles into Notifications in BluSKY 

  • Example notifications where you may want to link articles

  • EX:  Visitor Not Pre-Authorized Notification

  • Article: How to Preauthorize a Guests

  • EX:  New Employee Notification (based upon their permissions) - This helps keep the guest pre-authorization rate high

  • Link “BluSKY Basics”

  • Link “How to Preauthorize a Guest”

  • Link “How to Preauthorize a Group of Guests”

  • Link “How to Upload a Spreadsheet of Guests”

  • Link “How to Edit Your Personnel Record”

  • You can even Google the information you are looking for

  • Try it: Type BluBØX 1501

  • We are continuously improving our Knowledge Base SEO so that everything BluBØX is searchable from Google

  • Constantly being worked on, added to, updated and improved

  • You’ll hear about significant knowledge base updates as part of software releases

  • Some Page Level help is still “under construction”

  • We focused on the most frequented pages first

  • We are working towards providing videos and podcasts

  • We want to have small videos and podcasts for every section of the knowledge base

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